Last updated: October 2026
These Terms & Conditions ("Terms") govern your use of the ZiRide mobile and web application ("ZiRide", "the App"), operated by ZiTechnologies ("we", "us", "our"). By creating an account or using ZiRide, you agree to these Terms.
By registering for or using ZiRide, you confirm that you are at least 18 years old, or the age of legal majority in your jurisdiction, and that you have the legal capacity to enter into this agreement.
ZiRide connects riders seeking transportation with independent drivers ("Drivers") who provide transportation services. ZiTechnologies does not itself provide transportation services and is not a transportation carrier. We provide a technology platform that facilitates these connections.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current information when creating your account and to update it as needed.
To drive on ZiRide you must complete our registration checks (identity, driving licence and vehicle documents) and, before going online, a live daily selfie check. You must not allow anyone else to use your account or to drive under your identity. If a check fails, or we reasonably believe someone other than the registered driver is using an account, we may suspend or terminate it. The daily selfie check requires your consent, as described in our Privacy Policy. During a trip your live location is shared with the rider. Start a trip only after the rider gives you the correct ride PIN.
ZiSend lets riders send parcels by boda or car. The sender must describe the parcel accurately, including its weight, value and any fragile or delicate handling needs, and must give the receiver's name, phone number and delivery address details, which ZiRide shares with the assigned driver so the delivery can be completed. You must not send illegal items, weapons, drugs, hazardous or flammable materials, live animals or large amounts of cash. Drivers may refuse or cancel a delivery that appears unsafe or prohibited. The driver photographs the parcel at pickup and at delivery, and ZiRide records the time and GPS position of each as proof. A delivery is complete only when the driver enters the receiver's delivery code and records the delivery photo, so share that code with the receiver and nobody else. To the extent the law allows, ZiRide connects senders and drivers and is not responsible for the contents of parcels; claims about loss or damage must be reported to ZiRide support promptly, quoting the ZiSend reference.
Verified drivers receive a personal booking link and QR code to share with their own customers. A rider who opens a driver's link can book that driver directly, and the driver is asked first. For a driver on the commission model, trips with a rider who joined ZiRide through that driver's link are free of ZiRide commission for a limited period (currently 180 days from the rider's first use of the link). This applies only to riders who are new to ZiRide at the time they use the link, and each rider can be the own customer of one driver only. ZiRide may change or end this benefit, and may withdraw it from any account where it is misused.
ZiSend lets riders send parcels by boda. The sender must describe the parcel accurately and give the receiver's name and phone number, which ZiRide shares with the assigned driver so the delivery can be completed. You must not send illegal items, weapons, drugs, hazardous or flammable materials, live animals or large amounts of cash. Drivers may refuse or cancel a delivery that appears unsafe or prohibited. A delivery is complete only when the driver enters the receiver's delivery code, so share that code with the receiver and nobody else. ZiRide connects senders and drivers and, to the extent the law allows, is not responsible for the contents of parcels or for loss or damage to them.
You agree to treat Drivers with respect, to not engage in unlawful, abusive, or dangerous behavior during a ride, and to pay all applicable fares for completed trips.
Fares are calculated based on distance, time, demand, and ride type, and are displayed before you confirm a ride request. Payment methods available through the App (including cash and mobile money, where enabled) must be honored in full at the end of each trip.
Riders may cancel a ride request before a Driver arrives. Repeated cancellations after a Driver has been assigned may result in a cancellation fee or temporary account restrictions.
ZiRide is committed to rider and driver safety, but does not guarantee the conduct of any Driver or Rider. You use the App and any transportation arranged through it at your own risk. Report any safety concern immediately through the App or to our support contact below.
To the maximum extent permitted by law, ZiTechnologies shall not be liable for any indirect, incidental, or consequential damages arising from your use of the App or any transportation service arranged through it. ZiTechnologies' total liability for any claim shall not exceed the amount of fees paid by you in the three months preceding the claim.
We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or conduct that endangers other users.
These Terms are governed by the laws of the Republic of Uganda. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Uganda.
We may update these Terms from time to time. Continued use of ZiRide after changes take effect constitutes acceptance of the revised Terms.
For questions about these Terms, contact ZiTechnologies at support@ziride.co.ug (replace with your real support email before launch).
This document is a starting template and does not constitute legal advice. Please have it reviewed by a licensed attorney familiar with Ugandan law before publishing ZiRide publicly.