Last updated: October 2026
ZiTechnologies ("we", "us", "our") operates ZiRide. This Privacy Policy explains what information we collect, why we collect it, who sees it, how long we keep it, and your rights.
All users: your email address and password (passwords are handled by Firebase Authentication and are never visible to us); the name you add to your profile; push notification tokens for your device; device information such as browser type and app version; and any message you send us through the contact form or a support ticket, including the ride you choose to link to it.
Riders: pickup, destination and stop locations (including your saved Home and Work addresses your five most recent destinations and the drivers you choose to save as "My drivers" (including a driver whose personal link brought you to ZiRide), kept to speed up booking); trip history and fares; ratings; messages exchanged with your driver; promo, loyalty and referral records; cancellation fees; the name and phone number of any emergency contacts you choose to save (used only to prepare an alert message that you send yourself); for parcel deliveries, the receiver's name, phone numbers and address details, a description of the parcel (including its weight, value and handling needs), and photographs of the parcel taken by the driver at pickup and delivery together with the time and GPS position of each (shared with the assigned driver and ZiRide staff, and used to complete the delivery and resolve any dispute); for parcel deliveries, the receiver's name and phone number and a short description of the parcel (shared with the assigned driver and used only to complete the delivery); and, if you press the Emergency SOS button, your location at that moment.
Drivers: your full name and phone number; national ID number; driving licence number and expiry date; vehicle type and plate number; photos of your national ID, driving licence, vehicle registration and a selfie; your daily selfie checks (see Section 2); subscription and commission payment records, including mobile money references; the costs (such as fuel and repairs) you choose to log, which are private to you; ratings; and your live location while on a trip (see Section 3).
Drivers take a live selfie before going online (the "daily check"). A selfie is a photo of your face and is sensitive biometric information. We use it only to confirm that the person driving is the registered driver, and to prevent account sharing and fraud.
A ZiRide administrator may compare your daily selfie with the selfie and ID photos you submitted at registration. We may also use an automated facial-comparison service from a specialist provider. Before we do, we will update this policy to name the provider and the country where images are processed.
We ask for your explicit consent in the app before your first daily check. You may withdraw consent at any time by contacting us, but you will then not be able to drive on ZiRide. We do not sell your face images or use them for advertising, and we share them only with service providers who process them for us, or when the law requires.
While a trip is active, the driver's phone sends its location to ZiRide every few seconds so the rider can follow the trip. This live location is visible to the rider, the driver and ZiRide staff for safety purposes, and is deleted automatically when the trip ends. ZiRide's RideCheck feature uses this live location to spot unusually long stops or detours and may ask the rider whether everything is OK. If the rider asks for help, or does not answer, ZiRide staff are alerted. For rides requested at night, RideCheck checks in sooner, and ZiRide suggests sharing the trip with the rider's emergency contact; the rider can turn this off in their Profile.
Riders may create a Trip Sharing link to send to a person they trust. Anyone who has the link can see, without logging in, the rider's first name, the trip route, the driver's first name and plate number, and the vehicle's live position. The link stops working when the trip ends, when the rider stops sharing, or after 24 hours at most. Treat the link like private information.
We use your information to provide and improve ZiRide, match riders with drivers, calculate fares, verify drivers, show trips on a map, send notifications about your account and trips, handle payments and disputes, respond to emergencies and safety reports, and prevent fraud and abuse. We also use recent ride requests to produce anonymous, area-level demand information that is shown to drivers; an area is shown only when at least three different riders have requested rides there, and no rider details are included.
The driver assigned to your ride sees the pickup, destination and stops, and your name. You see your driver's first name, vehicle type, plate number and profile photo, and you give the driver your ride PIN when you meet. We do not sell your personal information.
We use these service providers, who process data for us: Google (Firebase Authentication, Firestore, Storage, Cloud Functions, Hosting and Cloud Messaging) and Google Maps Platform (maps and place search), and an email delivery service for account notifications. We may disclose information to authorities when the law requires it or to protect someone's safety.
Our service providers store and process data on servers outside Uganda, including in the United States. We rely on the security and contractual protections of those providers and, where the law requires it, on your consent to these transfers.
Data is encrypted in transit. Access rules limit who can read each record: for example, driver documents can be seen only by the driver and ZiRide staff, and a ride's private PIN only by the rider. Access within ZiTechnologies is limited to people who need it to operate the service.
Daily selfie check photos are deleted after 90 days. Live location is deleted when a trip ends. Trip Sharing links expire when the trip ends or within 24 hours. Registration documents and your registration selfie are kept while your driver account is active. When you delete your account, we delete your profile, push tokens and uploaded files. Ride records may be kept for as long as needed for legal, accounting and safety purposes.
Under the Uganda Data Protection and Privacy Act, 2019, you have the right to access, correct or request deletion of your personal data, to object to processing, to withdraw consent, and to complain to the Personal Data Protection Office. You can delete your account in the app under Profile. For any other request, contact us below.
ZiRide is not intended for anyone under 18 years of age, and we do not knowingly collect data from children.
We may update this Privacy Policy from time to time. We will notify users of material changes through the app, and we will update this policy before we begin any new kind of processing of personal data.
For privacy questions or data requests, contact ZiTechnologies at ziride.ziteche/privacy.html.