How do I request a ride? +
Open the app, enter your pickup and destination, choose ZiBoda or ZiCab, and tap Request Ride. You'll see the fare estimate before confirming.
How is the fare calculated? +
Fares are based on a base fare plus a per-kilometer rate for your chosen ride type. During high-demand periods, surge pricing may apply and will be shown before you request.
Can I schedule a ride in advance? +
Yes — toggle "Schedule for later" on the booking screen and choose your desired date and time.
How do I become a ZiRide driver? +
Sign up on the ZiRide Driver app, then submit your national ID, driving license, vehicle registration, and a selfie for verification. Once approved, you can go online and start accepting rides.
How do drivers pay for their subscription? +
Drivers pay via MTN Mobile Money or Airtel Money and submit their transaction reference in the app for confirmation. Weekly, monthly, 6-month, and annual plans are available, with discounts on longer plans.
What if I have an emergency during a ride? +
Tap the Emergency SOS button on your ride screen. This immediately alerts ZiRide admins with your location and ride details.
Can I cancel a ride after a driver accepts? +
Yes, but a late cancellation fee may apply once a driver has been assigned to your ride.
How do referrals work? +
Share your referral code from your Profile page. When your friend signs up and completes their first ride, you both receive a reward.